Recall

Important Safety Notice

 Important information about the new
Cherub Baby Car Bottle Warmer – CHWR001

 

 

 

 

As a precautionary measure Cherub Baby has initiated a voluntary recall of the CHWR001 Cherub Baby Car Bottle Warmer sold nationwide for purchases made before the 16th January 2017 with the appearance as seen in the above image.
 
Cherub Baby is recalling this product as we have a reported case where the warmer overheated and therefore, may create a potential fire hazard. We have taken this reported case very seriously.  To avoid risk to our consumers, we have decided to voluntarily recall this product from the market.  We have submitted the voluntary recall with the ACCC and to view the notice please click here.

Is my product affected?

If you have a warmer with the appearance noted above AND it was purchased before 16th January 2017 then please follow the instructions below to return it.  

What should I do?
Please return the product back to your place of purchase for a full refund or for further assistance please complete the form below so a Cherub Baby representative can get in contact with you to help with the recall.

I like the product so I don’t want to send it back, can I keep using it?

No. Whilst we appreciate and understand that your warmer may still be functioning well for you, in the interests of safety it is important you stop using the product and follow the instructions to return your product back for a refund/exchange.

Will you be releasing the warmer again in the future?

We have analysed the design in detail and performed further safety testing. The product has now been relaunched and can be purchased here.

We’re sorry!
We sincerely apologize for any inconvenience caused by this voluntary recall.   No other products in the Cherub Baby range are affected by this recall.  The safety of our consumer as well as the safety and reliability of this product is our overriding concern, so we appreciate your understanding in our decision that a voluntary recall is the right thing to do.

 

Please complete the below form to start the recall process for your affected product.