Shipping policy
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$20 Gift Voucher Promo is available to FIRST time customers. In the event subsequent orders are made over $99, you may receive an email with a voucher code. The voucher code will be the same as your original voucher, and for this reason, can not be used again. Please note the minimum spend to redeem the voucher is $60 (after discounts applied). The gift voucher is unable to be used with any other promo codes.
Current processing times
Orders received by 12pm Monday - Friday will be processed & dispatched same day. If we are experiencing a high volume of orders or if there's a delay, we will email you.
Due to our extremely fast order processing timeframes, changes to orders or fixing errors with receiver's addresses may not be possible. In these instances, we always recommend calling our office (03) 9005 1734 to ensure we have sufficient time to action these requests, though we're unable to guarantee this is always possible.
An estimate of current delivery times (once items are fulfilled):
-Melb, Sydney, Brisbane Metro 3-7 business days
-VIC-Regional, NSW regional, 4-10 business days
-QLD, SA, WA, TAS, NT – 5-14 business days
-New Zealand – 5-14 business days.
-Rest of the World – 10-21 business days
Christmas Delivery Timeframes
We recommend placing your order before Friday 15th December or Monday 18th December 2023 if using Express postage for delivery within Australia.
Australia & New Zealand
Domestic (+NZ) parcels are sent via courier service (Couriers Please, Aramex) or Australia Post at a flat rate of $11.90 for orders under $99 and FREE for all orders over $99.
International
International parcels are shipped by either Couriers Please or Australia Post. For shipping times please look up – to “current processing times”.
Shipping is only $45 for all orders under $250 and we ship to New Zealand, Singapore, Hong Kong, China, Europe, UK, USA, and Canada. We do not ship to South America or Africa due to unreliable freight.
We offer FREE shipping on international orders over $250.
Pickup
Our warehousing and dispatch operations are run through a third party logistics company and their policy is that pickups are not permitted, therefore unfortunately we cannot accept pickups or drop-offs.
Pre-Orders
If you purchase an item on Pre-Order along with other items, the whole order will be dispatched when the Pre-Order item becomes available.